FAQ

How Far in advance should I place a reservation ?

• We take reservations up 1 year ahead of the event date, 50% of the total will be due at the time of reservation and the remaining balance will be due one full week before delivery.

How do I place an order ?

• When you are ready to place your order, simply call our office at 813-506-4036. One of our event specialist will guide you in getting the right items for your event. Reservations require a 50% deposit and the understanding of our rental contract.

If I rent items for a Saturday or Sunday event how many rentals day will I be charged ?

• Most rentals are weekend rentals Saturday to Monday usually charged one day rental . Often we will allow pick up or delivery the day before the event depending on our inventory and availability of items.

Do you Deliver and Pick up?

• In order to qualify for delivery your order must be $100.00 or higher If your order meets this requirement, delivery starts at an additional $70 and may increase depending on distance traveled or difficulty of delivery (multiple levels, elevator access only, etc). In most cases rentals less than $100 in value can easily be picked up by the customer from our store. Please check upon arrival and report any damaged, broken, missing equipment.

Do the crew set up and breaks down the party items ?

• Items such as tents. stages, dance floor will be set up by our delivery crew. However chairs and tables will be deliver under the tent or a shelter area unless customer wants the set up service which is an additional fee and arranges must be made days prior to the delivery. Also chairs and tables must be stacked properly for pick up if this set up and break down service its not desired to avoid any additional fees.

What are your hours of delivery?

• Normal Delivery hours are 9am to 4pm Monday Through Friday Saturdays 9am to 3pm. Deliveries can be made 24 hours a day but there is an additional fee for deliveries outside normal hours.